Welcome to the new SpeedConnect Website
We are very pleased to introduce our new website to both our existing Michigan customers,
who have always known us as SpeedNet, LLC and our customers that were formerly served
by CommSpeed. The combined company will now be known as SpeedConnect in both
Michigan and Iowa.
Our new and improved website not only introduces our new company name, but has also
been reorganized for ease of use by our existing customers while adding a number of new
features for all.
You may be asking why we would change our name from SpeedNet, LLC to SpeedConnect.
When we purchased the network and operation in Iowa, it was determined that using the
name SpeedNet would not be an option of us. SpeedConnect is a name we've owned for
a number of years, and when we decided to use it as our brand it Iowa, it just made sense
to rename our entire operation.
For our existing customers, you'll find the E-Mail login, My Accounts Management, and
Refer a Friend sections predominately displayed on the new home page. You'll also find
a new and improved support tab for any questions you may have about SpeedConnect
service.
If you are visiting our site for the first time, our residential and commercial tabs have clear
and concise information about SpeedConnect services and who to contact for assistance.
We have also invested in the software that allows us to prequalify your address for
SpeedConnect service in our check availability section. Enhanced graphics and access to
Google Earth will clearly let you know if we reach your home or business.
Whenever we ask our customer's why they choose SpeedConnect as their broadband
provider, the top answer is always because of our people, reliability of the service, and
our Lock Your Rate in Forever promise.
The pictures you see on our homepage are the members of SpeedConnect's team. From
John Ogren our CEO to members of our sales team, everyone at SpeedConnect works hard
to make sure we earn the right to provide your broadband connection. At the end of the
day, each of our team members has a vested interest in your satisfaction with
SpeedConnect. We work with by the following business creed:
1. Take Care of the Customer
2. Take Care of Each Other
3. Do What You Say You are Going to Do
4. Have Fun
In conclusion, if you are one of our current customers we appreciate your business.
If you are investigating SpeedConnect, we'll look forward to helping you make the best
broadband decision and earning your business.
Sincerely,
Bruce K. Moore
Vice President and General Manager
SpeedConnect
About SpeedConnect
SpeedNet, LLC is a Michigan Limited Liability Corporation and is principally owned by Robert G. Liggett and John A. Ogren. These gentlemen have an extensive history in the telecommunications and customer service industries. The Liggett Group has ownership interests in several large radio broadcast markets and owns the Big Boy restaurant chain among other ventures. SpeedNet's Managing Partner, John Ogren, is a 25 year career professional in the cable television, data and telecommunications industries.
Leadership Team
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John A. Ogren John Ogren is the founder and managing partner of SpeedConnect, a SpeedNet, LLC company. After a successful career in the cable television industry, Mr. Ogren and his business partner Robert Liggett, Jr. purchased the rights to the 2.5GHz spectrum in Alpena, Mi and began offering wireless broadband service in Northern Michigan. Subsequent spectrum acquisitions in Saginaw, Mt. Pleasant, Bad Axe, and Traverse City led to SpeedConnect's expansion on the Mid Michigan area. In May of 2010, Mr. Ogren purchased the spectrum rights of CommSpeed in Eastern Iowa leading to the further expansion of SpeedConnect. Mr. Ogren holds a BA and MBA from Michigan State University. |
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Bruce K. Moore Bruce Moore joined SpeedConnect in August of 2005 as Vice President and General Manager. Under his direction, SpeedConnect has grown from 2,500 customers to nearly 12,000. Mr. Moore is responsible for the daily operation of SpeedConnect's business in Michigan and Iowa. A graduate of Michigan State University with a degree in Telecommunication, Mr. Moore has 25 years of sales, marketing, customer service and operational leadership experience. |
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Mary Kay Orsini Mary Kay joined SpeedConnect in August of 2002 and is responsible for office management, human resources, accounts receivable, and all billing functions at SpeedConnect. Prior to SpeedConnect, Mary Kay has over twenty years of human resources, payroll and benefits administration.
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Anthony Lounsberry Tony joined SpeedConnect in February of 2009 as Sales and Marketing Manager. With over 14 years experience in sales, sales management, and market expansion leadership; Tony has been the leader in identifying and successfully launching new market expansion opportunities for SpeedConnect in Michigan. He is responsible for managing SpeedConnect's dealer network, both the residential and commercial sales department, as well as coordinating marketing efforts.
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Randy Valentine Randy joined SpeedConnect in August of 2009 as Technical Operations Manager. Randy has worked in the IT industry since 1995 as a network administrator and since 2000 has been a consultant working on many advanced telecommunication technologies. Mr. Valentine is responsible for the daily performance of SpeedConnect's network, and the future technology growth of SpeedConnect. Randy's extensive experience in the IP industry has been crucial in the growth of our customer base.
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Additional Information
Employment Opportunities: click here
Authorized Dealers: click here
Check Availability
SpeedConnect Commercial Service
SpeedConnect offers high-speed internet packages ranging from the small home office up
to high-capacity connections for the large business, commercial telephone packages, as
well as domain hosting. Contact Tony or Chad to discuss a specific package for your business.
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| Tony Lounsberry | Chad Radina | |
| Sales & Marketing Manager | Commercial Sales Representative | |
| Office 866-297-2900 ext. 114 | Office 866-297-2900 ext. 113 | |
| Mobile 989-213-4049 | Mobile 989-213-3062 | |
| tlounsberry@speedconnect.com | cradina@speednetllc.com |
Additional Questions
Please fill out the contact form below, with additional questions about SpeedConnect's
Commercial Services. One of our Account Representatives will respond to you
in a timely manner.
This is the support page.
SpeedConnect Downloads
Please click on the links below to download additional SpeedConnect Forms and customer information.
SpeedConnect Acceptable Use Policy:
SpeedConnect Acceptable Use Policy.pdf
SpeedConnect ACH Authorization Form:
ACH Authorization Form.pdf
SpeedConnect VoIP Telephone Documents:
Terms & Conditions.pdf
Number Porting Authorization.pdf
SpeedConnect Telephone International Rates:
SpeedConnect Telephone International Rates.pdf
SpeedConnect Service Agreement Terms:
SpeedConnect Service Agreement Back.pdf
SpeedConnect Telephone Rebate Form:
Telephone Rebate Form.pdf
SpeedConnect Indoor Modem Rebate Form:
RSU Rebate Form.pdf
Frequently Asked Questions
Where can I sign up for SpeedNet?
SpeedNet is located at 3049 Bay Plaza Drive, Saginaw, MI 48604; and also has authorized
dealers throughout our coverage areas. You may also call 866-297-2900 option 1.
Is SpeedNet as fast as cable or DSL?
Yes. SpeedNet connections are up to 3.0 Mbs. You can download a 3 MB song in 8 seconds.
Do I need a phone line or cable to get SpeedNet?
No. SpeedNet service does not require a phone line or cable connection.
Do I need an antenna on my home?
Depending on your service area and/or distance from tower you may require an external
antenna. Call SpeedNet at 866-297-2900 for more details.
I tried to get SpeedNet before but couldn't. Can I get SpeedNet now?
SpeedNet is constantly expanding our coverage area. Check your address on our website
for updates.
Is SpeedNet Wi-Fi?
No. SpeedNet's connections are secure and use FCC-Licensed frequencies. WiFi operates on
unlicensed 2.4 Ghz frequencies, which are vulnerable to scanning and packet interception.
What is FCC-Licensed and why does it matter?
SpeedNet is FCC-Licensed. This means we have the exclusive rights to the frequencies we
transmit on. SpeedNet's frequencies are similar to radio and television stations. Other wireless companies use public frequencies that are cluttered with traffic and interference. SpeedNet
provides better performance, security and reliability.
Is SpeedNet satellite?
No. You do not receive signal from satellites. SpeedNet utilizes radio and cellular towers, water towers and tall buildings similar to television stations and cellular companies.
Is SpeedNet service as reliable as cable, DSL or dial-up?
Yes. SpeedNet's connection is secure and reliable. SpeedNet's service is not affected by cut
cable or static phone lines.
Can multiple computers be connected at the same time?
Yes. With the use of a router you can have multiple computers connected to the Internet at
the same time.
Will I receive a monthly invoice?
You can receive a monthly bill via email for no charge. Please add billing@speednetllc.com to
your email address book to ensure you receive your monthly statement. If you would like a
paper bill in the mail there will be a $1.50 monthly statement processing fee. If you choose to use a credit or debit card for auto pay, you will not receive a bill but may view your account history via our website under "Manage Your Account Here" located in the upper right hand side of the page. Billing cycles are billed in advanced. Bills are sent out on or about the 20th of the month. Paper statements are due on the 10th of the month. Email billing statements are due on the 5th of the month.
How can I pay my bill?
You can mail a check with your invoice stub. You can pay online with any major credit card or debit card. To pay your bill online, you must create a PIN using the instructions found on
SpeedNet's website www.speednetllc.com under the link "My SpeedNet" and
"Manage Your Account Here".
How do I set up my email accounts?
Call technical support toll free, at 866-297-2900 option 2.
What is the early termination fee?
The early termination fee is $250 or the remainder of your agreement, whichever is less.
How should I prepare for SpeedNet?
To prepare for SpeedNet you should make sure that your PC or laptop has the latest updates
installed and anti-virus software.
Contact Us
SpeedNet Corporate and Sales Office
3049 Bay Plaza Drive
Saginaw, Michigan 48604
Sales: 866-297-2900 option 1
Technical Support: 866-297-2900 option 2
Billing: 866-297-2900 option 3
Email: speednet@speednetllc.com
Employment Opportunities: click here
Authorized Sales Agents: click here
SpeedNet Sales Office Hours
Office Hours: Monday thru Friday from 8am to 6pm
Telephone Hours: Monday thru Friday from 8am to 10pm
Saturday & Sunday from 9am to 1pm
Email: 24/7, sales@speednetllc.com
SpeedConnect Residential Internet
For just $39.95 per month, SpeedConnect customers enjoy a true broadband internet
connection with speeds up to 3Mbs download and 384Kbs upload. And, you can
No Taxes and No Hidden Fees!
In addition, you receive up to five email accounts at no additional charge. We offer
FREE INSTALLATION of SpeedConnect equipment that you can:
Purchase for $179-$299 or Rent for $7/month
Call toll free 866-297-2900 or complete the form below to sign up today!
Additional Questions
Please fill out the contact form below, with additional questions about SpeedConnect's
Residential Internet Services. One of our Account Representatives will respond to you
in a timely manner.
SpeedConnect Residential Telephone
For just $29.95 per month, customers can enjoy phone service with:
• Unlimited local and long distance calling to the U.S.* & Canada
• Voicemail, Call Waiting, Number Caller ID, Call Forwarding & More
• No taxes or hidden fees
Equipment can be purchased for $89 + tax.
Number Porting allows you to keep your original telephone number that you have with
your current phone company for a one time fee of $25. Not available in all areas.
Call for details.
Call toll free 866-297-2900 or complete the form below to sign up today!
Additional Questions
Please fill out the contact form below, with additional questions about SpeedConnect's
Residential Telephone Services. One of our Account Representatives will respond to you
in a timely manner.
SpeedConnect Internet Support
Troubleshooting Tips:
Reset Your SpeedNet Modem
Reset your SpeedNet modem by disconnecting the power to the modem, waiting 10 seconds, then reconnecting the power. Most modems will come online within 1 minute but may take as long as 5 minutes.
Reset Your Router
Reset your router by disconnecting the power to the router, waiting 10 seconds, then reconnecting the power. Most routers will come online within 1 minute but may take longer.
Bypass Your Router
Bypass your router by connecting a single computer directly into the SpeedNet modem and then reset the modem. You may have to release and renew the IP address of your computer.
Changing Computers or Routers
If you change the device your SpeedNet modem is connected to (such as disconnecting a router and plugging directly into a computer or vice versa) you must reset the SpeedNet modem. You may also have to release and renew the IP address of your router or computer.
SpeedConnect Telephone Support
Troubleshooting Tips
Reset Your SpeedNet Modem
Reset your SpeedNet modem by disconnecting the power to the modem, waiting
10 seconds, then reconnecting the power. Most modems will come online within 1 minute
but may take as long as 5 minutes.
Reset Your SpeedNet Telephone ATA
Reset your SpeedNet telephone ATA by disconnecting the power to the modem, waiting
10 seconds, then reconnecting the power. Most modems will come online within 1 minute
but may take as long as 5 minutes.
NOTE **Some SpeedNet modems have the telephone ATA built-in.**
Bypass Your Home Telephone Wiring
Bypass your home telephone wiring system by connecting a single telephone directly into
the SpeedNet telephone ATA.
SpeedNet Telephone Features and International Rates:
SpeedNet Telephone Service Features
SpeedNet Telephone Service International Rates
SpeedConnect Authorized Dealers
MICHIGAN
Alpena
Family Enterprise - 211 S 2nd Ave., 989-354-5198
Bad Axe
Huron Computers - 618 N. Port Crescent, 989-269-3100
Bay City
1st Class Sales - 100 Lafayette Ave., 989-892-4580
AP Sites - 1415 Center Ave., 989-460-1477
Caro
Majestic Sky Link - 183 N. State, 989-673-8094
Clio
Wildcat Computers - 4181 W. Vienna Rd, Ste A, 810-955-2855
Digital Solutions - 11394 N. Saginaw, 866-824-3474
Croswell
Croswell Computers - 71 N. Howard Ave., 810-679-4144
Frankenmuth
Computer Country - 154 S. Main St., 989-652-8744
Frankenmuth Electronics - 154 S Main St, Ste C, 989-652-3477
Hemlock
Black Sheep Electronics - 247 W. Saginaw St., 989-642-3752
Marlette
CC Cyber Café - 3021 Main St., 989-635-1002
Mt. Pleasant
Experience Cellular - 2157 S. Mission St., 989-772-8900
Worry Free Satellite - 55 W. Remus Rd., 989-560-7800
Pinconning
Video Extreme/Radio Shack - 209 Mable St. #4, 989-879-6020
Saginaw
Computers To Go - 4770 Fashion Square Mall, 989-793-9500
Remote Satellite - 6450 Bay Road, 989-799-8031
Standish
Pleasantries - 108 E Cedar St., 989-846-9880
Roger City
Power Source - 1011 W. 3rd, 989-734-7774
Vassar
Thumb Wireless - 1105 W. Saginaw Rd., 989-823-7000
IOWA
Belle Plaine
Home Run Computers - 813 12th St., 319-434-6379
Cedar Rapids
Big Dog Satellite - 5466 Blairs Foret Way NE, 319-395-0800
Dynamite Satellite - 124 Collins Rd. NE Suite A, 319-366-1865
RJ Ender - 3501 1st Ave SE, 319-221-1719
Coralville
Cramer IT - 2000 James St. Suite 105A, 319-358-7525
Davenport
Done Right Satellite - 1414 W. Locust, 563-355-7490
Mobile Wiring - 3747 Hickory Grove Rd., 563-391-3474
Reliable Communications - 5327 Carey Ave. Ste. B, 563-386-1100
Moline, IL
Global Wireless - 1821 7th St., 309-762-6010
Tipton
Aavantis Financial - 317 Cedar St., 563-886-6636
Vinton
RJ Ender - 511 1st Ave., 319-472-3155
Williamsburg
Home Run Computers - 520 Elm St., 319-668-9706
Email Support
Troubleshooting Tips:
Remember to use your entire email address as the username for all SpeedNet Hosted email
addresses.
Login to the webmail interface to adjust Spam settings.
Change your password occasionally and remember to use both upper and lower case letters,
number and symbols.
Settings for mail clients (ex. Microsoft Outlook or Netscape Communicator):
1. speednetllc.com
2. echoicemi.com
3. speedconnect.com
4. Domains hosted by SpeedNet
5. Domains not hosted by SpeedNet
1. speednetllc.com
Incoming Mail Server: mail.speednetllc.com
Outgoing Mail Server: mail.speednetllc.com
User name: name@speednetllc.com
2. echoicemi.com
Incoming Mail Server: mail.echoicemi.com
Outgoing Mail Server: mail.echoicemi.com
User name: name@echoicemi.com
3. SpeedConnect.com
Incoming Mail Server: pop.speedconnect.com
Outgoing Mail Server: mail.speedconnect.com
User name: name@speedconnect.com
4. Domains hosted by SpeedNet
Incoming Mail Server: mail.yourdomain.xyz
Outgoing Mail Server: mail.yourdomain.xzy
User name: name@yourdomain.xyz
5. Domains not hosted by SpeedNet
Incoming Mail Server: Use the Hosting Service's incoming mail server
Outgoing Mail Server: mail.speednetllc.com
User name: Determined by your Hosting Service
SpeedConnect Web Hosting Support
Troubleshooting Tips:
Double check the server name & user name when having trouble transferring files to the server.
Tutorials:
Web Page Setup
How to Create a Web Page
Uploading with FTP to your Web Page
Web Page Setup
speednetllc.com users:
Host Name/Server Address: www.speednetllc.com
Username/User ID: your username (without "speednetllc.com")
Place all website files in the main directory
Label your homepage "default.html"
Your URL is "www.speednetllc.com/username"
speednet.name users:
Host Name/Server Address: www.speednet.name
Username/User ID: your username (without "speednet.name")
Place all website files in the main directory
Label your homepage "default.html"
Your URL is "www.speednetllc.name/username"
speedconnect.name users:
Host Name/Server Address: www.speednet.name
Username/User ID: your username (without "speednet.name")
Place all website files in the main directory
Label your homepage "default.html"
Your URL is "www.speedconnect.name/username"
How to Create a Web Page
Each SpeedNet user has an account on the www.speednetllc.com or
www.speednet.name server.
Here is an example that illustrates the location of a user web page:
Username = username
Address of Web Page = http://www.speednetllc.com/username or
http://www.speednet.name/username
The file default.html is your home page. This file must be present in the root directory or
your site will not work properly.
So, for example, when people go to:
http://www.speednetllc.com/username
What they see is actually:
http://www.speednetllc.com/username/default.html where "default.html" is the file located
at username/default.html
Uploading with FTP to your Web Page
Once you have created your web pages and are ready to transfer them to the SpeedNet
Web Server, you can use an FTP client such as WS_FTP to complete the transfer.
1. Open your FTP client.
2. Enter www.speednetllc.com (or www.speednet.name) for "Host Name."
3. Choose Automatic Detect for "Host Type."
4. Enter your username for "User ID," and your password for "password. "
5. Click on Connect to connect to the SpeedNet FTP Server.
Once connected, you will end up in your root directory on the SpeedNet Web Server.
The left side of the screen shows the contents of your computer; the right side is the
contents of the SpeedNet Web Server.
It is important that you place all of your web page files in the root directory. Remember
that your home page must be titled "default.html." To change directories, double click on
the directory you want to enter.
Most FTP programs transfer files by clicking on arrows that point in either direction.
You can view your web page while you make updates by viewing:
http://www.speednetllc.com/yourusername/
(or http://www.speednet.name/yourusername)
(For Domains use http://www.yourdomain.com)
This is the Speed Test page.
This is the Speed Test page.
SpeedConnect Employment Opportunities
Please submit inquiries to jobs@speednetllc.com
Business to Business Account Executive - Saginaw
Full-time Regular
Sell a cutting edge wireless technology product that sells itself! Our 4th generation (WiMax)
wireless network technology is blazing fast. On top of this, we are expanding aggressively so
this is an opportunity put your sales career on a path of upward mobility potential! We set our Business to Business sales professionals up for success through a comprehensive training
program that includes the tools and resources to remove any obstacles from achieving your
goals. Get paid what you are worth and write your own paycheck through our aggressive
compensation plan that includes a base salary, uncapped commissions and a comprehensive
benefits package!
The Business to Business Account Executive (B2BAE) is an outside sales position responsible
for prospecting new business customers in small to medium sized business (SMB) accounts.
As accounts are established the B2BAE is responsible for maintaining existing accounts to
obtain steady market growth. Business to Business Account Executives must possess a history of proven sales success in the business market, creative prospecting skills, and the ability to
foster meaningful business relationships.
Responsibilities:
* Perform inside and outside prospecting activities to identify qualified accounts for new
business development
* Develop a creative plan to generate leads through prospecting multiple sources, cold
calling, in-person visits, and telephone and email campaigns
* Establish and maintain good relationships with clients, networking groups, professional
organizations and the community in order to develop new business.
* Research and approach potential business customers
* Develop comprehensive sales presentation materials tailored to the needs of individual
businesses
* Make formal sales presentations and follow-up calls to prospective new business accounts
* Consistently close new business subject to a monthly quota
* Maintain a thorough working knowledge of all services offered by SpeedNet and awareness
of the competition, i.e. market share, pricing, services offered, etc.
* Complete all required Sales reports including pipeline activity and/or prospects for bids and
proposals within assigned territory
Qualifications:
* 2+ years of proven Business to Business (B2B) Sales (or equivalent sales) experience with
a record of consistently exceeding quotas
* Previous experience as a sales professional in a fast paced quota driven environment as an
Account Executive, Account Manager, Sales Manager, Territory Manager, Field Sales
Representative, Channel Manager, Direct Sales Manager, Branch Manager, Business
Development Manager or related title
* Experience selling in a high transactional sales environment
* Experience with short sales cycles and closing small and medium sized business accounts
* Background in telecommunication service sales strongly preferred
* Ability to present creative methods in generating and maintaining new business
* Proficiency using Excel, MS Word, Outlook, and the Internet
* Bachelors Degree in Business or related field preferred
Contact:
Tony Lounsberry, Sales & Marketing Manager toll free 866-297-2900 ext. 114 or
email cover letter and resume to alounsberry@speednetllc.com.
Click here for printable version.
Are you looking for a rewarding career?
If you would like unlimited earning potential and would like to see how your efforts make a
difference with a local business. Come help SpeedNet sell services pertaining to the High
Speed internet/phone industry.
Job duties will include:
* Call existing customers
* Answer questions
* Sell High Speed internet/phone products and services
* Other duties as assigned
To take advantage of this terrific opportunity the following is required:
* At least 6 months previous experience in a call center or customer service environment
* Telemarketing Experience preferred
* Strong customer service
* Previous sales experience is preferred
* Excellent communication abilities
The hours will be between Monday-Friday evening 5pm to 8pm. If you feel that we are a good match for your skills and are interested in exploring a career opportunity with us, please submit your resume for consideration.
Front Counter / Sales Coordinator
SpeedNet, Mid-Michigan's largest FCC-licensed High-Speed Wireless Internet Company, has a
full time position available to manage our front counter retail activity as well as answer our
inbound sales line. Qualified candidate skills include an energetic personality, self-motivation,
excellent people skills, and self-starting qualities. High income potential is available with this
position.
Minimum Qualifications:
* High school diploma, college education preferred
* Valid Michigan driver's license
* Sales experience a plus
In The News
SpeedNet Provides Internet Service For Labadie Pig Gig - 7-31-08
SpeedNet Provides Complimentary Service for State Baseball Tournament - 7-19-08
SpeedNet Launches Digital Phone Service in Chesaning - 7-16-08
SpeedNet Names New Marketing Manager - 6-24-08
SpeedNet Available in Hemlock - 6-15-07
Motorola Features SpeedNet in a Video - 11-12-07
MBDA Awards SpeedNet $5.6 Million - 9-7-06
SpeedNet Now in Hampton Township - 8-31-06
Bruce Moore Named VP & GM - 9-23-05
SpeedNet Available in Presque Isle - 9-14-05
SpeedNet Available in Saginaw Twp - 9-14-05
SpeedNet Available in Caro - 9-12-05
Crain's Detroit Business - 9-5-05
Click the appropriate domain for your email address.
speednetllc.com
echoicemi.com
speedconnect.com
Domains hosted by SpeedNet
Please complete the form:
Please complete the form:
