Where can I sign up for SpeedConnect?
SpeedConnect is located at 3049 Bay Plaza Drive, Saginaw, MI 48604; we also have authorized dealers throughout our coverage areas.

Check our list of Authorized Agents, here.

You may also call 866-297-2900 option 1.

Is SpeedConnect as fast as cable or DSL?
Yes. SpeedConnect connections are up to 7.0 Mbs. This supports buffer free video streaming (not available everywhere).

Do I need a phone line or cable to get SpeedConnect?
No. SpeedConnect service does not require a phone line or cable connection.

Do I need an antenna on my home?
Depending on your service area and/or distance from tower you may require an external antenna. Call SpeedConnect at 866-297-2900 for more details.

I tried to get SpeedConnect before but couldn't. Can I get SpeedConnect now?
SpeedConnect is constantly expanding our coverage area. Check here to see if SpeedConnect is available in your area.

Is SpeedConnect Wi-Fi?
No. SpeedConnect's technology runs over secure and use FCC-Licensed frequencies. WiFi operates on unlicensed 2.4 Ghz frequencies, which are vulnerable to scanning and packet interception.

What is FCC-Licensed and why does it matter?
SpeedConnect owns FCC-Licensed spectrum. This means we have the exclusive rights to the frequencies we transmit on. SpeedConnect's frequencies are similar to radio and cellular frequencies. Other wireless companies use public frequencies that are cluttered with traffic and interference. SpeedConnect provides better performance, security and reliability.

Is SpeedConnect satellite based service?
No. You do not receive signal from satellites. SpeedConnect utilizes existing cellular, water towers and some roof top's to attach our technology. The antenna, or in some cases the modem, links directly to the technology attached to these structures.

Is SpeedConnect service as reliable as cable, DSL or dial-up?
Yes. SpeedConnect's connection is secure and reliable. SpeedConnect's service is not typically effected by weather.

Can multiple computers be connected at the same time?
Yes. With the use of a router, you can have multiple computers connected to the Internet at the same time.

Will I receive a monthly invoice?
You can receive a monthly bill via email for no charge. Please add billing@speeconnect.com to your email address book to ensure you receive your monthly statement. If you would like a paper bill in the mail there will be a $1.50 monthly statement processing fee. If you choose to use a credit or debit card for auto pay, you will not receive a bill but may view your account history via our website under "My Accounts" located on the right hand side of the page. Billing cycles are billed in advanced. Bills are sent out on or about the 20th of the month. Paper statements are due on the 10th of the month. Email billing statements are due on the 5th of the month.

How can I pay my bill?
You can mail a check with your invoice stub. You can pay online with any major credit card or debit card, as well as your checking or savings account. To pay your bill online, you must create a PIN using the instructions found on SpeedConnect's website www.speedconnect.com under the "My Accounts" link.

How do I set up my email accounts?
Call technical support toll free, at 866-297-2900 option 2.

What is the early termination fee?
The early termination fee is $250 or the remainder of your agreement, whichever is less.